ADP is a great source for handling our pay needs
October 25, 2023
ADP is a great source for handling our pay needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
I have used ADP Workforce Now for over 8 years. The representatives are always helpful to resolve issues when they arise & keep us updated as compliance laws are always changing.
- Resolve issues
- Keep us informed with changes
- Ease of navigation
- Speed of pages loading could be faster
- Time out is too frequent - wish it did not time out while in use
- Time out warning is not visible - it just shows inaccurate data & spins so it's not clear you've timed out
- Saves time with many features offered
- ADP's service center keeps us informed of changes in laws as they arise
- The Bridge is useful to help answer questions we may have
- ADP Workforce Now
- Time & Attendance
Working with our ADP service team, we fully changed over to the time clock system. We also implimented clocking from phones, tablets and removed the wall clocks for all to start clocking though a mobile device. This has worked out best as the wall clocks seemed to be offline too frequently.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
I wasn't involved with the implementation phase
Would you buy ADP Workforce Now again?
Yes
ADP Workforce Now Feature Ratings
COVID-19 Response
Nothing much to report on this as the flow continued as usual.
We did not have any issues returning to work. N/A subject
Communications are relayed by our HR team though ADP notification which seems to work quite well.
They are able to submit information so we can retrieve which is helpful.
Using ADP Workforce Now
5000 - Payroll, HR & self service
I am not aware of any in hours supporters
- time keeping
- reporting
- tracking
- ADP report offerings
- Mobile Solutions
- Time keeping
- Not sure
- Will see in future what else ADP has to offer
- We use most ADP offerings at this time
Evaluating ADP Workforce Now and Competitors
Not Sure
- Ease of Use
I was not involved with the purchase. The old system was quite manual and we have been going in a more automated direction since additional features have been presented.
Ease of navigation and record keeping. Not sure this question is applicable for me to answer.
ADP Workforce Now Implementation
- I was not involved with the purchase.
- I was not involved with the purchase.
- I was not involved with the purchase.
ADP Workforce Now Training
- In-Person Training
- No Training
The bridge can help answer most questions.
Configuring ADP Workforce Now
Call support if it seems impossible & they may be able to find another way.
Yes - we have customized the interface extensively - We have many custom fields in which we apply settings for.
Yes - we have added extensive custom code - Yes, we add custom codes regularly.
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed No escalation required Immediate help available Support cares about my success | None |
I believe we did - unsure.
Excellent support was provided when changing our time clocks over from the wall clocks to mobile solutions.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Employee profile look up
- Dashboard
- Payroll schedule
- ireports - very manual
- Timeout - no warnings
- updates needed to reports when changes happen
Yes - It's spotty for some at times but seems to work better than the wall clocks.
ADP Workforce Now Reliability
Integrating ADP Workforce Now
- File import/export
File imports seem to load fairly quick.
Relationship with ADP
I was not involved
No, I was not involved
Upgrading ADP Workforce Now
- Not sure
- Not sure
- Not sure
- Not sure
- Not sure
- Not sure