Great, Especially for a 1-Person IT Department
March 25, 2024
Great, Especially for a 1-Person IT Department
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Atera is a life-saver for a one-man IT department. They make it easy to onboard. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.
- Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
- The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
- With Atera the need to travel on-site has been dramatically reduced.
- Atera does not yet have a MDM system, but I have been told that it is in the works!
- Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
- Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
- Atera has dramatically increased IT efficiency, and enabled me to more actively support all of our locations, regardless of where I am on a given day.
- With the faster response and fix times, we have been much better able to keep our production going smoothly.
- With the features in Atera, we were able to cancel other services that separately did some of the features of Atera, but combined costed nearly twice what Atera itself costs for one technician. So, in this aspect, it nearly pays for itself.
Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to issues.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes