Overall Satisfaction with Attensity
Attensity is very useful for Text Analytics programs and we used it for our survey analysis. The primary use of the technology/tool is for sentiment analysis of open ended questions we ask our customers in surveys. It helps us in improving our business processes by understanding customer pain points.
- 70 to 80% accuracy in triple categorization.
- If we can reduce the training time for knowledge engineering, then it will be really useful.
- Increased customer insights
Clarabridge