Avalara - Improvements needed!
February 02, 2023
Avalara - Improvements needed!
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
Overall Satisfaction with Avalara
We use Avalara for calculating and reporting sales tax. Avalara provides the calculation for sales taxes and files and pays sales taxes.
- Calculation of sales taxes on our products and services
- Filing sales tax returns and payments
- Integrating with NetSuite
- providing integration with states for change in return frequency requirements
- flexibility in timing and support for errors
- amending returns and requesting refunds
Do you think Avalara delivers good value for the price?
Not sure
Are you happy with Avalara's feature set?
No
Did Avalara live up to sales and marketing promises?
No
Did implementation of Avalara go as expected?
I wasn't involved with the implementation phase
Would you buy Avalara again?
No
- Avalara helps on sales taxes and reduces the cost of compliance
- Challenge with filing frequency and inflexibility with returns costs us significantly in penalties and fees
- NetSuite
The NetSuite integration works smoothly. I was not involved with the implementation.
- Avalara Returns
- Professional Services (nexus studies, registrations, backfiling, etc.)
We have used Avalara to file back returns. We have found it challenging to contact resources in order to discuss and resolve issues
We have not used other products, but would be open to exploring.