BigCommerce is the Closest Fit for Our eCommerce Business
June 30, 2021
BigCommerce is the Closest Fit for Our eCommerce Business
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
I've previously used Magento as an e-commerce platform because the open-source aspect was appealing to me at the time. It ultimately led to much more work and upkeep. Having a built-in CDN is great and there are a lot of capabilities with the apps that are available as add-ons. It took very little time to come up to speed in regards to the functionality. The user interface is very user-friendly. Being able to control each user's permissions is great too. I've never had any issues with the website or checkout loading slowly and a lot of our customers comment on how easy the website is to navigate and use. Linking orders to accounts is a huge plus. We don't like to require users to have an account but when they do decide later on to create an account, a few clicks can link their past orders to their new account. I look forward to continuing to use BigCommerce in the future and I am very confident that it will continue to be a solution that fits our needs.
- Customer support
- Plans for all size businesses.
- Content delivery.
- Checkout.
- Available apps.
- Lower cost.
- More modern email templates.
- Endless scrolling.
- We still require 3rd party integrations such as Ship Station and Klaviyo.
- We also need a 3rd party product/inventory solution to update our inventory from our distributor's feeds.
- The payment and shipping options out of the box are great.
$1 to $10 million
We actually use a 3rd party service to manage our APIs from our distributors. Things such as inventory and pricing are regularly updated through the APIs. This was started before I began at this company so I am not sure what the limitations were that led to the decision to go to a 3rd party solution.
Open source Magento was a full-time job. Now, I have a lot more freedom giving me the ability to take on more responsibilities and get my job done more efficiently. There were many headaches associated with Magento and depreciating version 1 and forcing users to migrate to version 2 was the straw that broke the camel's back for me.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BigCommerce go as expected?
I wasn't involved with the implementation phase
Would you buy BigCommerce again?
Yes