Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- Provides a comprehensive sales solution - replaced 2 separate tools we were using for quoting and legal terms.
- Intelligent built-in process flow allows for faster re-approvals and quote turnaround.
- It is a very user friendly tool - basic training is usually enough to get started, and the rest can be picked up as you go.
- Updating customer information, like billing account numbers, addresses, and contact information is not easy.
- Changing the term on the quote is not an easy task and requires taking the quote back to design.
- The quote history page contains too much information and is very difficult to find what you are looking for.
- BigMachines allows us to be more efficient. Instead of using two separate tools, we are using one.
- We are able to track the status of our quotes up until they are signed, booked, and ready for implementation.
- BigMachines provides a smooth user experience, I definitely prefer it.