Hard to steer, but once on autopilot, then its great
July 15, 2014
Hard to steer, but once on autopilot, then its great
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
We needed a strong CPQ engine to do our quoting processes. After reviewing most of the ones that were out there, nothing compared to Big Machines. It was initially implemented as a stand alone platform then integrated with Salesforce.
- Strong Configure Price Quote(CPQ) engine
- Flexible enough to handle any business processes you may have
- Integrates seemlessly with Salesforce to make it a much better experience with the sales users
- Can be used as a shopping cart engine as well
- Too complex at times
- Some API calls don't seem to work the same way as the UI calls
- The document engine is pretty slow
- Sometimes you need to do a lot of coding to acheive a small functionality
- Approval process is not mobile friendly
- Easier for customers to review and approve quotes with the reps which resulted into faster conversion of orders
- Seamless integration with Salesforce so the reps don't have to jump through multiple screens
- Simple for users to understand and use