Overall Satisfaction with Bloomerang
We use Bloomerang for tracking donors, donations, volunteers, event registration and online giving. Bloomerang is our core client relationship management system.
- Bloomerang is very intuitive and user-friendly, even for staff and volunteers that are not technologically oriented or experienced.
- Bloomerang is built on the concept that donor retention is key with a dashboard that shows donor's love (on fire to cold) for each constituent, making for a very quick survey of current relationship status.
- Bloomerang has a fabulous tech and user support staff making it easy to reach out with questions. We have never had to wait for someone from Bloomerang support to chat online!
- Bloomerang incorporates online giving and event registration seamlessly.
- Bloomerang can export to QuickBooks easily.
- Event registration could be improved by adding the ability to select more than one item in a transaction. This would allow for a single transaction to include multiple types of registrations and/or sponsorships.
- Adding the capacity to "undo" a data import would reduce anxiety around adding data en mass.
- Additional standard reports would be helpful for those without deep experience with donor database usage.
Bloomerang's dashboard, conceptual design based on donor retention and user-friendliness made it more appealing. The relative cost-value was hands down better than it's competitors. The sales team was highly knowledgable and customer support was and is outstanding.