Effortless Analytics, Targeted Messaging: Bloomreach it taking it up a notch!
December 08, 2023
Effortless Analytics, Targeted Messaging: Bloomreach it taking it up a notch!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
Bloomreach offers a unified customer perspective, seamlessly integrating behavioral, transactional, and preferential data. This holistic view empowers us to deliver precisely timed and tailored messages, reaching customers through email, SMS, in-app, on-site, and strategic re-marketing initiatives. While there's a slight learning curve, the combination of a dedicated Customer Success Manager and an outstanding online support team ensures your plans come to fruition seamlessly. The platform's robust reporting functionality eliminates the need for data exports, letting you effortlessly create insightful tables, graphs, and pie charts. Despite my relatively short time using Bloomreach, the experience has been exceptionally positive — a testament to its effectiveness!
- Single customer view
- Easy to use interface
- Intuitive email, pop-over build
- Reporting
- Data visualisation
- Aggregates, segmentations should be more unified so you don't need to go elsewhere
- When we have any sales or promotions, Bloomreach providing us the ability to send targeted emails and SMS concludes in Email and SMS driving the most revenue of any channel and the ROI is amazing.
I believe I can do anything I imagine in Bloomreach. I have only used the platform for 2 months and have also completed the academy but so far I am of the belief that any data-point, idea, hypothesis I have, Bloomreach has the tools to allow me to explore, test and learn.
Bloomreach is far superior than SFMC as that platform requires too much technical knowledge. Ometria is very good and I would say is quite similar to Bloomreach although I would say Ometria is a smaller company. Dotdigital is also very powerful but not more so than Bloomreach. This being said, Dotdigital and HubSpot does have telephone support which is amazing and something I would like to see from Bloomreach in future or at least shorter wait times for customer support live chat.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Not sure
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomreach Commerce Experience Cloud again?
Yes