BMC Track-IT! Review
March 28, 2017
BMC Track-IT! Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
Our IT dept uses Track-IT! to log all issues and find patterns in apps. It also allows our users to enter tickets and search for solutions that help/increase their productivity. We've been able to complete more tickets and reduce staff by using Track-IT!
- Scalability and customization are very important. Also, the ability to find the documentation.
- Change management built into the software was crucial when creating our service desk.
- Granular permission settings helped secure the app within our environment.
- The Inventory module could use some work. The auto reconsiliation feature does not work well.
- We've decreased staff while increasing productivity.
- End users feel more in control by being able to enter their own tickets.