Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar Remote Support)
We use Bomgar to access remote user PCs to assist them with questions, issues, and training. Other departments use it for various reasons as well.
- Secure connections that terminate and uninstall at session disconnect. These are important because we deal with sensitive information and is required by our internal controls. Bomgar is excellent at this.
- Scripting reduces the time to deploy software
- One thing that Bomgar could do better is to provide more logging natively without relying on products like ServiceNow to capture the logs for them. The logging options should be able to be modified by administrators. The logs should also be role restrictable.
- Cannot use multiple resource files in a script and not enough space for storing the resource files.
- Increase efficiency for technicians
- Clients enjoy the "safety" of knowing that the application was stalled upon disconnect.
I was not involed in the selection process for this product.