Broadvoice Very Happy Transition
May 07, 2024
Broadvoice Very Happy Transition
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
- Broadvoice for Microsoft Teams
Overall Satisfaction with Broadvoice
As a 100% virtual accounting firm, we use Broadvoice for voicecalls, messaging, and faxing. We are also a Microsoft firm and Broadvoice was able to connect all calls to our Teams channel. By moving calls to Teams, we were able to consolidate another software in our tech stack without much onboarding or training necessary. We also use the B-Hive app on our mobile phones to direct all calls and messages while out of the office and not expose our mobile phone numbers.
- Voice Connect via Teams
- B Hive App is great
- Onboarding was organized and easy
- Messaging thru B Hive
- Software program to forward calls to Teams was complicated to setup.
- Onboarding support for connecting Broadvoice to Teams could have been better.
- Approximately 20% cheaper than our prior solution.
- Saved maybe 20-30 minutes per person per day by using Teams calling and not switching software.
- Messaging our younger clients without exposing our mobile numbers has huge intangible benefits.
Broadvoice was able to connect voice calls to Microsoft Teams. Customer support has been more responsive than our prior solution. The mobile app is more user friendly.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
No
Would you buy Broadvoice again?
Yes