A decade with Broadvoice - very happy
May 16, 2024
A decade with Broadvoice - very happy
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
- b-hive for Salesforce
Overall Satisfaction with Broadvoice
We have been utilizing Broadvoice in our organization since 2014. In 2023, they did a major upgrade and moved us to their upgraded Behive platform. Through and through we've been incredibly pleased with the platform and the service by their team. Have had issues here or there, as to be expected through the years, and their customer support team has always been responsive and quick to help our team. We have a hybrid office with in-house staff, and employees in other states and other countries, and we have been able to support them all through desktop phones and the web app for our remote employees. Good customizable service and has been reliable.
- Customizable
- Reliable
- Good customer support
- Webapp relatively new, continuing to be upgraded
- Reliable phone system with customizations that fit are needs.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes