1. Home
  2. Conference Phone Systems
  3. Cisco IP Phones Reviews
  4. User Review of Cisco IP Phones
Cisco IP Phones are best
May 10, 2024

Cisco IP Phones are best

Chandrakant Kalshetty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phones

BT is using Cisco IP Phones to connect to internal team members and also receiving inbound calls from customers. Use case for BT team is to communicate with both internal and external parties. This was resolved by Cisco IP Phones which are very easy to use and useful to stay connected with internal and external world. Quality of Cisco IP Phones is very nice, even we can connect headsets and speak comfortably with callers. Cisco IP Phones are best to use.
  • Very easy network connections for Cisco IP Phones
  • We can use headsets for comfort use
  • Troubleshooting is very easy for Cisco IP Phones
  • Cisco IP Phones very easy to use
  • Cisco IP Phones size should be less
  • Instead of pressing keys it should be touch based
  • Need more wireless phones, without wired connections
  • Higher quality in audio and video
  • We can easily connect with mobile so nice for mobile workers
  • Due to PoE, no need of additional power point for phones
Return on investment is very important factor here for Cisco IP Phones. Cisco IP Phones having less cost compared to other traditional phones. And due to Power over ethernet capability it saving power also. Ranges are many in Cisco IP Phones, we can use whatever is best suitable for our needs.
Due to high quality sound, we can hear the callers very clearly and very easily so it help us not to repeat and saves the time for both caller and agent. Due to high quality video, on call; we can see the caller's face very clearly and identify his/her expressions. So it's useful to deal with our customers.
Cisco support is very quick, we can raise the Cisco TAC case by email or using Cisco's website. And if anything urgent like P1 or P2 issues we can directly call to Cisco customer support number and speak with support engineers quickly. So it helps to resolve issues in highly speedy manner.

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

Cisco IP Phones are very easy to troubleshoot. If any issues are there and if we can guide the user, he or she can easily do that, like changing the IP address manually, selecting the correct DHCP Server, and resetting/rebooting the Cisco IP Phones. So easily we can troubleshoot the Cisco IP Phones issues with minimal knowledge of users.