No Fuss Softphone for the modern call center
January 08, 2022
No Fuss Softphone for the modern call center
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Cisco Jabber was the softphone integration used as part of our WFOQM system. During the pandemic, many industries were tasked with moving their entire call centers remote, and without it being practical to deploy hard phones to each agent, the jabber client became a go-to deployment strategy for keeping agents online.
- Integration versatility
- Ease of use
- Scalable
- Multi-platform support
- UI modernization
- Teams integration
- Video support
- Cost effective
- Eliminates technical debt
- Lightweight and scalable
Cisco Jabber is a modern replacement for legacy softphone dialers like IP Communicator. Most agents enjoy using it because of its streamlined UI and the capability to install mobile versions of the app that allow them to step away from their desks and still be able to place and receive calls.
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