Overall Satisfaction with ClearSlide
It is used across the entire company by the sales department, Sales Ops department and customer service department. We used it for communication with our customers to share screens, teach tools on our platforms and engage customers during presentations. We also use ClearSlide to communicate within our organization for team meetings and knowledge sharing.
- Presentation sharing is great. On top of sending the file you can see how long a client spent reading the documents and how far into the document they went.
- Screenshare is one of the best features, especially allowing the client to take over your screen and show you what they have questions about.
- Live pitches are great training tool, it allows you to and the client to look at and go over the same material at one time. It makes sure everyone is on the same page and its also interactive so no one is left out.
- In order for the client to share their screen they have to install Java, this can be hard to get them to do especially if they are on a company computer with install restrictions.
- Better Customer Service
- Better communication with customers as you are able to show an example instead of "did you read my presentation"
- Better real time training
Because ClearSlide is web based it is easy for anyone to access, just send them the link and you are ready to go. This is in comparison to WebEx which requires you to download and install a software package in order to join the meeting. This can be especially difficult for people with company computers and software install restrictions.
ClearSlide Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using ClearSlide
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Screen share
- Presentation Share
- Live Pitches
- Salesforce intgration
- Getting customers to open and fully read the presentations sent by e-mail can be difficult.
Yes, but I don't use it