[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Updated November 12, 2021
[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Score 1 out of 10
Vetted Review
Verified User
Software Version
Lite
Overall Satisfaction with ClickDesk
We used the ClickDesk app for live chat with our customers. The app was used for sales support, such as questions about products. We have used it for customer support to answer our customer's questions. We have used it when we were not online. We used ClickDesk for a number of years.
- fairly simple to use
- set up not too difficult
- usually worked OK
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
- live chat
- It is our opinion that ROI would have been OK if we would not have been charged for services not received.
- In our case, ClickDesk ended up costing a LOT more than we planned because they charged us for services we did not use.
- ClickDesk charged us for one year's service we did not use, and they are refusing to give us a refund.
Do you think ClickDesk delivers good value for the price?
No
Are you happy with ClickDesk's feature set?
No
Did ClickDesk live up to sales and marketing promises?
No
Did implementation of ClickDesk go as expected?
Yes
Would you buy ClickDesk again?
No