Limited software, but generally adequate
April 07, 2014
Limited software, but generally adequate
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction
ConnectWise was used by the IT Department at the organization to track help desk service requests.
- Provides automated status updates to clients.
- Generates invoices.
- Generates reports on hours spent resolving client issues.
- I was never able to get an "online"/remote version of ConnectWise to work for me.
- Not sure if it was able to synchronize with list of contacts, but that would have been nice.
- If users didn't properly log hours or status, there was no way for ConnectWise to be able to provide that information.
- Some streamlining of help desk service requests - able to assign to team members, view progress
- Not ideal for providing accurate data or for invoicing
Product Usage
4 - IT Department
4 - IT Department
- Tracking help desk service requests
- Generating invoices
- Client accountability
- Synchronizes with Outlook account e-mail inbox
- Better integration with invoicing system
- Better tracking of employee hours
Evaluation and Selection
Implementation
- Implemented in-house
- N/A
- N/A
- N/A
Support
Pros | Cons |
---|---|
None | None |
No - N/A
Never used ConnectWise support.
Usability
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Quick to learn | None |
- Basic tracking of service requests
- Generating invoices
- Updating organization contacts was very time-consuming