Overall Satisfaction with ConnectWise Manage
We use ConnectWise for every aspect of our business across all departments: service tickets, project management, sales tracking, time tracking, inventory, billing, etc. It allows us a centralized place to have all of our work being done and it integrates with our other ConnectWise products (Sell, Automate, Connect).
- Time tracking.
- Integration with our other products (Sell, Automate, Connect).
- Workflow automation.
- Renewal and asset tracking.
- It can be somewhat slow.
- It isn't the prettiest.
- It is better for service, not for sales.
- Sometimes feels too bloated because it does so much.
- It allows us to be much more accurate with billing, especially from a technician standpoint.
- Everything is tied together and in one system, making things much easier.
- Dispatching is easier.
- Sales lead tracking is easier.
ConnectWise is a full management application that integrates with our quoting and rmm tools, which is why we chose it.