Overall Satisfaction with Cornerstone OnDemand
We are a retail grocery organization with 80% undesked, frontline workers. 20% of our employees support with distribution and supply chain, technology and merchandising. There is a vast array of quality assurance, food safety, and sustainably sourcing experts who support the excellence of our products in our stores. Our Cornerstone content ranges from new member onboarding, operations, product management and leadership topics to program management and microsoft tools.
- Express Class allows rapid course tracking in batch, available for mobile.
- Security is complicated but manageable to provide a variety of permissions to different user sets.
- System Preferences provide tremendous customization options for every organization's particular instance.
- On the Job Training allows for training in the flow of work.
- Learner App for mobile does not allow every training type yet.
- Certification training type is clunky.
- Assessments are outdated but the new beta for the test platform is awesome.
- Compliance - yes we definitely achieved this through Cornerstone.
- Reporting - Reporting 2.0 in particular is highly configurable with interactive filters for end users that are intuitive and easy to use, as well as optional if configured that way
- Email notifications - automated reminders of training due to replace or supplement reporting for compliance training.
SuccessFactors was a little more expensive and did not have a beautiful UI like Cornerstone. There were some features of SuccessFactors that I liked more as an administrator, such as the ability to create assignments to stacked organizational units - like a team within a location. This is hard to do in Cornerstone and you have to use customized enrollment groups. But while SF was administratively a little easier, the user experience trumps all and that is way better in Cornerstone.
Cornerstone OnDemand Feature Ratings
Using Cornerstone OnDemand
100000 - We are a retail grocery organization with 80% undesked, frontline workers. 20% of our employees support with distribution and supply chain, technology and merchandising. There is a vast array of quality assurance, food safety, and sustainably sourcing experts who support the excellence of our products in our stores. Our Cornerstone content ranges from new member onboarding, operations, product management and leadership topics to program management and microsoft tools.
4 - We are using a center of excellence model of support for our org. One Manager with three practitioners who support a virtual customer service booth with Level 1, Level 2, and Level 3 support tickets. We have an internal Service Level Agreement and our turnaround is an average of 1.6 days. We have created a variety of self-service tools and job aids to enable learners to help themselves directly inside our portal.
- Compliance
- Virtual Led Training for Leadership Development and bench building
- Operational Instruction
- Embedded Help widget with knowledge articles and on demand solutions
- Using custom pages to embed Inkdocs with Program FAQs in the navigation menu
- Learner Home to generate a user-customized experience
- Observation Checklists
- Goals
- Skills
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Learner Home
- Security
- Preferences
- Groups could be optimized by allowing for groups within groups
- The Observation Checklist functionality could be more mobile friendly
- Reversioning content could be a little more customized per business need
Yes - Very well, but some learning object types are not supported. Most online classes work well.
Yes - SuccessFactors SAP - we were using this for both HCM and LMS and then transitioned to WorkDay for our HCM and decided to choose Cornerstone for our LMS due to its price point and excellence in customer support.
- Price
- Product Features
- Product Usability
- Product Reputation
Price and Product features were the most important factors. When we looked at all of the pros and cons, the product features stood out among competitors as the LMS of choice.
We might have done more of a test run of other products using actual end users in demos instead of only the decision makers and admins.
Do you think Cornerstone OnDemand delivers good value for the price?
Yes
Are you happy with Cornerstone OnDemand's feature set?
Yes
Did Cornerstone OnDemand live up to sales and marketing promises?
Yes
Did implementation of Cornerstone OnDemand go as expected?
Yes
Would you buy Cornerstone OnDemand again?
Yes
Cornerstone OnDemand Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did purchase premium support because we now have a dedicated support advocate whom we meet with on a weekly basis. We review our cases and our advocate works overtime to ensure that our needs are prioritized by the engineers and product teams.
Yes - Yes - we have reported issues that have become known issues or defects - Cornerstone provides training and templates for filling out these kinds of issues in very specific ways to expedite their troubleshooting. These are posted as known issues for all clients to see and resolved rapidly.
One time, the new analytics platform, Reporting 2.0 - which we LOVE - was having issues. We reported the issues and the error message and quickly received a personalized reply that we were not the only clients reporting this. It was great to know we were not alone. The issue was addressed rapidly by the engineering team and then the product team wrote several enhancements into their quarterly release to improve the coding that might prevent this issue from recurring again. It has not recurred since.