Solid tool with a broad range of products
August 07, 2019
Solid tool with a broad range of products
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
We use it across the organization for event registration only. We hope to use other options like budgeting, travel, calendar management, SMM, hotel management, etc. but have not been able to so far. We have about 70 users globally with most being in the US. Their new interface 'flex' has really enabled us to onboard a broader user group than we would have been in their 'classic' interface. The drag and drop interface also applies to their email designer which is a nice feature.
- New interface design
- Resources to support their initiatives
- Broad range of well developed tools
- Customer support: phone
- New interface is not in full parity with the old system
- Delays in getting issues resolved
- Increased efficiency
- Easier to use than our old system
- People don't need technical knowledge to be able to use it
We used to use Certain which was awful. We had a very hard time launching it beyond a concentrated group of users who were in the tool all of the time. Even then, we had major issues. Cvent offers a much more streamlined approach wherein a lot of cases, they provide the 'best way' and you can make changes to that as needed.