Overall Satisfaction with Desk.com
The use case in the company is to help internal customers to streamline the incidents that we carry each of the employees in the management of our daily functions.The objective of this tool is to make the work of each of the company's employees more efficient.
The objective that the company has is to make a more practical workflow for the operation of the company and thus achieve the mission and vision projected.
- Self-service knowledge base
- Case routing
- customer satisfaction surveys
- Macros, labels and custom fields report
- SSO for administrators and agents
- Multilingual customer support
- Salesforces Integrations
- Collaboration funcionality
- User Interface
- problem solving in less time and this means maximizing economic resources.
- The already designed workflows help to make customer jobs more efficient.
- The cost per license is low for the benefits obtained.
We liked it as a tool because of the ease and advantages offered by the tool compared to the other solutions evaluated.Due to its ease of implementation and ease of use it adapted very well to the needs of the company, that was the reason why we chose desk.com.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes