Overall Satisfaction with Desk.com
The desk is easy to use and very basic; it has lots of tools for logging and working cases. It is great but not so customizable due, to which when you need a little more than basics, you are stuck and need to search for a new product. It suited my organization's needs for only two years, and our needs outgrew its features.
- It is quite intuitive for logging.
- It has great UI and is very easy to use.
- New users can be added to the system without much training and practice.
- Very few customization features.
- Absence or search tool and reporting tool.
- Existing data cannot be modified much.
- It increased work efficiency in the beginning.
- But slowly its function within the organization dropped as we needed more tools.
- It was great to teach the beginners and helped speed up the process.
Wix Answers was much better compared to Desk.com. It had more excellent and much better and more tools and was very customizable. Luckily it also had a search tool and also the sort and filter tools. The only thing better than Wix Answers on desk.com was that we could keep internal communication records by adding notes on tickets, and it saved a lot of time.
Do you think Desk.com (discontinued) delivers good value for the price?
No
Are you happy with Desk.com (discontinued)'s feature set?
No
Did Desk.com (discontinued) live up to sales and marketing promises?
No
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
No