Salesforce, please combine platforms & stop splicing!
July 09, 2022
Salesforce, please combine platforms & stop splicing!
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
Was supposed to provide support which seemed like it should have already been included in our Salesforce platforms we signed onto. I wasn’t a big fan of all the add ones required to successfully use Salesforce across the board. Getting immediate help was a plus but considering this (Desk.com) no longer exists they saw that the setup was wrong.
- Sass
- Immediate response
- Ease of use
- Combine programs
- Stop making businesses pay for help
- Increase communication and response time to help tickets
- Increase in Agent help
- Increased help creates more productivity
- Ease of use for new hires
Do you think Desk.com (discontinued) delivers good value for the price?
No
Are you happy with Desk.com (discontinued)'s feature set?
No
Did Desk.com (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Desk.com (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Desk.com (discontinued) again?
No