Very good tool for Customer support agents - A must have solution to grow your business
July 06, 2022
Very good tool for Customer support agents - A must have solution to grow your business
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
I was handling a call center team back in 2018 and at that time our company was looking for an easy solution which can make life easier and work effective enough in terms of handling the customer data. At that time we were looking for a solution and introduced by a team member this software and I must say it really made the lives of our emnploy much easier
- handling customer enquiries
- customer data
- user interface
- user interface is good but sometimes it slow down
- integration should be an easy process rather than so many steps
- It has made the lives of our agents easy
- easy steps to understand the customer data
- user interface is super awesome
I would say it is a best product when you have to take up the customer calls as well as deep dive customer details while addressing their complaints and issues. It is one of the best tools out there in the market and so many multinational companies are taking benefit of the solution. I would recommend it to SME as well as they also need the same thing nowadays as customer satisfaction and data is the key to success in most companies nowadays
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes