Dialpad Review
March 30, 2024
Dialpad Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
Our small company receives a lot of phone calls, over 3000 per month. We have a very small staff that handles these calls, so directing them to where they need to go is extremely important. Dialpad call routing has helped us streamline the incoming call process, and easily manage the group memberships of the call routing groups. I also really appreciate the detailed call journey information that is automatically saved for every call. The analytics can also be useful.
- Reliability, - we have never experienced any sort of outage or downtime with both the Desktop app or the Mobile App
- Call logging - we love the voicemail to text notification
- Ease of use - I dont really need to give any training to a new user, the software is really intuitive
- I wish the admin interface was different. I think the menus are not intuitive
- The voice to text doesn't always translate the Voicemails without errors
- I wish the incoming call routing setup was more intuitive, or there was a better visual representation of what the call routing looks like within the admin area
Compared to the competitors, Dialpad AI Voice seems to have good accuracy across various accents and languages, but I have not tested others extensively. Our company selected Dialpad AI Voice for its features, adaptability, and integration within our broader ecosystem
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes