Item: DocuSign
Rating: 1
Author: Lina Gueorguieva

Use Cases and Deployment Scope

I have been using DocuSign extensively for the last 5 years. I had my personal account with them and decided to transfer it to my office corporate at which point DocuSign and my brokerage did not exprain that they will own the account and will have the right to cancel it at their liking. DocuSign unfortunatelly did not disclose that upon the transfwr of the account, the information will be passed to the broker owner without my knowledge. In my experience, so many breaches without disclosure

Pros and Cons

saves information

privacy and disclosures

Most Important Features

signing and keeping the information confirdential

Return on Investment

Unfortunatelly, DocuSign has closed my account when I have paid them until March 2024 and they have not provided me with an opiton to extract the client's contacts. No reason provided

Key Insights

Do you think DocuSign delivers good value for the price?

Are you happy with DocuSign's feature set?

Did DocuSign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of DocuSign go as expected?

Would you buy DocuSign again?

Likelihood to Recommend

DocuSign lost me as a client because, in my opinion, it has poor customer service. In my experience, it did not handle the issues at all and the representative kept repeating the same script. Most importantly, in my experience, DocuSign breached the privacy of my clients and disclosed it to my brokerage without my knowledge, unfortunatelly my clients are not pleased.

Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed

Software Version

Overall Satisfaction with DocuSign