Overall Satisfaction with Domo
Domo is currently being rolled out to our entire organization and is being used as a platform to standardize how we consume data and reports. We started with a targeted POC for a single department, but quickly attracted interest from departments all over the company, which helped drive the success of the platform. We now have a solution that enables data driven communication and collaboration across teams, giving our executive team a shared and trusted view of the organization.
- Ease of use. As a tool it's comfortable, approachable and forgiving. If you have a tool that end users can dive into without fear, and create and think and collaborate, without training, without hand-holding, you quickly realize how rare and important that is. You'll need more licenses than you think because of how fast user adoption is.
- Speed of implementation. You can go from 0-60 faster than a Tesla. We were up and running in weeks, with live working dashboards sourced from a mixture of external and internal data sets.
- Sharing and Collaboration. In addition to getting internal departments to collaborate and share insights around their data, we quickly realized how easy it would be to provide analytics to our customers and partners. Everything is in place to setup external secure analytics portals to outside parties, and it's a game changer.
- Data quality. Remember those days of building exception reports to call out data issues that no one wants to take ownership of? With Domo I ended up with crowd sourced data quality that grew organically from users finding issues, and building cards to highlight those issues. A simple alert to the manager/owner of that upstream process, or to the users names showing up in relation to the issue, have not only helped us shine a light on significant issues, but has resulted in users being aware of the downstream impacts and in some cases enables them to manage their own data quality. Makes for a great segue into those data governance initiatives when you have dashboards showing how dirty or clean your data is.
- It would be helpful if we could filter (using the page analyzer) for the report side variables (beast mode calculations). But it's probably in the works.
- Being able to use variables in card titles would be useful when we're building cards and dashboards that are dependent on row level security (PDP).
- Debugging Beast Mode calculations would be super helpful, when you're trying to figure out what's wrong with your statement.
- Report Scheduling was missing, but it's getting released to everyone in the next week or so.
I looked at 20 different BI tools before I chose Domo (even over the tools I was most familiar with). I went with Domo because it was the right fit for the organization I'm at. Every company will have different priorities and needs, but for us I wanted the following:
- Cloud
- Mobile ready
- Light, easy, simple (user friendly)
- Collaboration (including direct line to support)
- Pre-built connectors into common applications, and templates "domo apps" for common dashboards
- Cloud
- Mobile ready
- Light, easy, simple (user friendly)
- Collaboration (including direct line to support)
- Pre-built connectors into common applications, and templates "domo apps" for common dashboards
Domo Feature Ratings
Using Domo
100 - Underwriting. Operations. Accounting. Audit. Loss control. Executive. Marketing. HR. All divisions.
Smart creative people that enjoy helping others. Anyone can learn, but a background in supporting BI tools is a plus.
- Providing analytics to our partners
- Data awareness
- Data democratization
- Integrating analytics with some of our applications
- Data governance
- Collaboration
- Customer self service BI
Evaluating Domo and Competitors
No - We had SSRS. We still use it where applicable. But most reporting has transitioned to domo.
- Product Features
- Product Usability
Ease of use. In the cloud. Mobile first.
Wouldn’t change anything. Domo was the right tool for us.
Domo Implementation
- Vendor implemented
- Professional services company
Big squid
Change management was minimal
- We didn’t really have any.
Domo Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - It was. Domo was easy to contact, they responded right away, and worked closely with us until the issue was resolved.
They’ve been a partner with us from day one. We aren’t a large customer, but you would never know it from the support we get. Each time we have a request they make sure it’s on their roadmap. Each time we have an issue, they work with us to resolve it. I haven’t encountered support like Domo’s Very often on the software industry.
Using Domo
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- building a card
- setting up a connection to established data sets
- using the magic ETL
- some options for tweaking some visuals are limited and hard to track down.
- beast mode calcs are difficult to troubleshoot sometimes.
Yes - really well. no complaints from any users.