Overall Satisfaction with Cisco Secure Access by Duo
We use Duo for all of the employees at the university. We currently have it implemented for desktop and virtual machine access as well as Microsoft 365 access. It has helped us be far more secure than we were before the product was adopted. The most immediate impact was that our accounts were no longer being used by spammers when users were phished successfully.
- It integrates very well with multiple products such as M365 and VMware
- It allows for multiple security options including hardware tokens and a phone app
- If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard
- The admin interface could be a little better organized.
- The pricing could be a little more favorable.
- Duo has kept us safe from phishing attacks.
- Duo keeps our VMware safer from attacks from that vector.
- It also keeps our cloud environment and the information stored there, safe.
We know who is logging on to what and can be safely assumed that the user is who they say they are. There is always the chance that a user could lose control of a phone or a security token, but that is an issue that Duo can't control. Duo is a layer of defense that is necessary in today's world.
We weren't certain on how to configure our authentication for Microsoft 365. We called and they walked us through different scenarios and helped to guide our decision. They didn't push the option they were most comfortable with and even provided us with the scripts to change configuration on the fly should the need arise.
Our school is based in Microsoft 365. Azure has a product built into their licensing (provided you have purchased the appropriate level or the add-on product.) The MFA in Azure is a work in process and doesn't offer broad integration options as Duo does. We didn't look into any other commercial products.