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Trustworthy and great support
Updated May 15, 2024

Trustworthy and great support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Content

Overall Satisfaction with Emplifi Social Marketing Cloud

We manage multiple brands across our portfolio. Emplifi Social Marketing Cloud helps as manage content on scale by helping us track and measure our organic and paid efforts across many platforms such as TikTok, Instagram, Facebook, Youtube, LinkedIn, etc. It also helps us establish better relationships with our audience by helping us take care of comments across all of our channels.
  • Track posting activity
  • Measure performance
  • Distribute access
  • TikTok paid ads
  • Community care historic of more than 90 days
  • Better bulk labeling
  • Helped us track performance of our different agencies
  • Helped us manage organic ROI on all platforms
  • Had an impact in responding performance by reducined the amount of time to manage users
Brandwatch has a bigger scope on listening outside conversations on Twitter or other channels such as Influencers. Emplifi Social Marketing Cloud has that ability but works best in helping us manage our own scope (eg. fanpages and accounts) like comments form our fans and brand lovers or complaints in private messaging across all platforms.

Do you think Emplifi Social Marketing Cloud delivers good value for the price?

Not sure

Are you happy with Emplifi Social Marketing Cloud's feature set?

Yes

Did Emplifi Social Marketing Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emplifi Social Marketing Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Emplifi Social Marketing Cloud again?

Yes

Emplifi Social Marketing Cloud works well for organizations that manage multiple brands, as it helps us track and measure all our digital efforts in one single place. However it still is not as helpful in their listening platform as well as other products on the market with a bigger scope.