Overall Satisfaction with Freshdesk
We use Freshdesk for our ticketing system. It helps us keep a good handle on our SLAs to our customers. The system also sends automatic responses to customers letting them know we are looking into their issues.
- SLA Tracking
- Auto responses to incoming requests
- Out of hours responses to customes
- Mutiple ticket queues per instance
- better outlook inegration
- Positve ROI based on SLA tracking alone
- Cleaned up communcation channels to end users
- Knowledge base has added end user interaction
I have previously used MS CRM now MS Dynamics 365. Their setup of Freshdesk compared to Microsoft products is seamless. Answer a few questions and off you go. If you are looking for an out-of-the-box easy setup go with Freshdesk.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes