MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.
eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.
Bloomfire is a sales enablement tool that is designed to put answers, best practices and marketing materials at a sales team’s fingertips. This solution enables users to post and share content in a number of formats from any cloud-based drive such as Google Drive or Dropbox. The vendor’s value pro…
Igloo Software is a social business software company that builds online communities for businesses of any size. It is a suite of content management, collaboration and knowledge sharing tools within one secure social networking platform. Online communities drive groups, teams and organizations to imp…
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that…
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries such as high tech, telecommunications, financial services, and the IT help desk. It is supported b…
Knowledge Powered Solutions (KPS) in Runcorn provides employee oriented Knowledge Management Software.
MAANA headquartered in Menlo Park is a digital knowledge layer designed to expedite extracting knowledge from data in silos, to reveal the relationships within the context of an asset or process companies wish to optimize.
KnowledgeHound from Vyzion (dba KnowledgeHound, Chicago) is designed makes it incredibly easy to organize and explore all your research data in one place. Instantly import data from favorite platforms via integrations or upload research from any third party research provider. Eliminate silos and hel…
Haydle Enterprise Q&A is built to improve knowledge retention through question and answer throughout an organization streamlined with an advanced search engine. Haydle is built with third-party integration like SharePoint, Yammer, and Sitrion.
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation too…
Inkling Knowledge is a mobile content, point-of-need training tool that provides field workforces with access to policy and procedure information, as well as alerts/updates. The system tracks content usage for performance management purposes.
Unymira Knowledge Center is a knowledge base for contact centers. The vendor says they can help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of inf…
illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a…
Tulip Interfaces in Somerville offers a suite of applications and app building tools for manufacturers and machine shops, designed to provide operational analytics, workspace instruction, and device connectivity.
Dozuki headquartered in San Luis Obispo provides software technology for standardizing and creating workplace instructions with built-in support for mobile, tablet, and desktop devices.
Dutch company SwipeGuide provides software to author and share digital workplace instructions.
Market Logic in Berlin makes enterprise software. This includes Insights Portals to share and promote knowledge, Intelligence Portals to analyze markets and competitors, and the Market Insights Platforms to generate insights from data and inject these in business processes. The software is used to d…
Shelf headquartered in Stamford offers their knowledge management system, designed to make finding, maintaining, and updating critical knowledge easier than ever before.
KnowledgeOwl from the company of the same name in Broomfield helps organizations of all sizes build better knowledge bases.
Northern Light Group in Boston offers SinglePoint, a machine learning powered enterprise knowledge management platform optimized for market research and competitive intelligence.
Sharpr, from the company of the same name in Salt Lake City, centralizes information and insights to make them searchable, shareable, and dynamically delivered.