Review of Genesys from EndUser View
January 19, 2022
Review of Genesys from EndUser View
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
We use Genesys as our phone system for both internal and external clients. This product is very useful because we used an app in the past so we were at the mercy of the app being up and running at all times.
- Website Interface (used anywhere)
- No waiting for software updates
- Interface is user friendly and easy to set up
- Resource guide needs to be more user friendly
- More walkthrough videos
- Reporting is accurate and updated in real time
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes