Overall Satisfaction with Gist
As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.
- Chat for user support
- Marketing e-mail
- Forms
- Translate to portuguese on all features
- Chat
- Mail marketing
- In-app triggers
- Forms
- Pop-ups
- Reduce costs
- Improve support quality
- Intercom
Intercom increases its price on a monthly basis. Besides they don't offer some features as Gist, specially about on forms.
We think Gist is targeted to SMB companies, differentially from Intercom that seems to be appropriate for larger companies.
One main difference between then that is very important to us is their support. When we ask something on their chat they respond almost immediatelly.
We think Gist is targeted to SMB companies, differentially from Intercom that seems to be appropriate for larger companies.
One main difference between then that is very important to us is their support. When we ask something on their chat they respond almost immediatelly.
Do you think Gist delivers good value for the price?
Yes
Are you happy with Gist's feature set?
Yes
Did Gist live up to sales and marketing promises?
Yes
Did implementation of Gist go as expected?
Yes
Would you buy Gist again?
Yes