Gong.io is Good!
January 23, 2019
Gong.io is Good!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
While I don't use Gong.io personally, I am the admin for the software at my company and I provide support to the users. Recording calls with Gong.io has given us a lot of benefits, most notably the ability for the CRO and Head of Sales to listen to the Account Executives' calls. This gives them an opportunity to coach the sellers on very specific things with concrete evidence, as opposed to simply reading email conversations. The transparency Gong.io provides makes our sellers more accountable, which results in improved pitches/performance.
- Quality of recording is good
- Easy to use
- The speech to text could be more accurate
- We believe Gong improves the performance of our AEs because they know that their meeting can be replayed by their manager and peers.
- We also believe it improves our sellers because they themselves can go back to the recording and see how well (or poorly) they did. To have recorded evidence of the language they used or the energy level and tone they had is really great for their development.
Occasionally I look at the metrics provided by Gong (the # of calls, duration of calls, etc.) on an individual and aggregate level.