Great Software, would recommend!
December 13, 2023
Great Software, would recommend!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
It helps with our IT team and the fact we can remote access it rather than being on our computer so we can access from outside the office and without our work computers, this is beneficial as we can help when outside of working hours and when we're outside of the office for a quick fix
- Remote access
- Remote support
- Helpdesk
- Improved time resolution
- Agent productivity from remote connection
It's easy to navigate with the ticket system as then we can allocate tickets to the relevant people, making it easier to resolve the tickets
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Resolve again?
Yes