Remote Support Software

TrustRadius Top Rated for 2023

Top Rated Products

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Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…

2
TeamViewer

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

3
GoTo Resolve

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place.…

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(1-25 of 90)

1
ConnectWise ScreenConnect

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

2
TeamViewer

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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3
Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…

Learn More

Explore recently added products

4
BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

5
GoTo Resolve

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place.…

6
Remote Desktop Manager

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

7
VNC Connect

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from…

8
AnyDesk

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

9
ISL Light

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

10
Getscreen.me

Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user'…

11
RemotePC

RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote…

12
Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

13
ServiceMax

ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better…

14
ControlUp

ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical…

15
SupremeViewer

SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist…

16
Avast Business Remote Control

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

17
Goverlan Reach

The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.

18
RPort

RPort remote management of IT infrastructure - free and open-sourceUsers can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface…

19
Help Lightning

Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While…

20
RemoteView

RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control…

21
AirDroid Business

AirDroid Business, an Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solution, is designed to enable businesses mobility and productivity through remote access and control, device provisioning, policy application and management, kiosk mode, and geofencing.…

22
RemoteCall PC/Mobile/Visual

RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites…

23
XEOX

XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and…

24
Zoho Lens

Zoho Lens is a remote assistance solution using augmented reality.

25
Goverlan Reach, from EasyVista

EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively…

Learn More About Remote Support Software

What is Remote Support Software?

Remote support software connects to computer devices to perform troubleshooting, maintenance, and administrative tasks. It enables the resolution of technical issues without the need to have IT staff on-site for tech support. The software monitors systems and performs diagnostics remotely. It allows tech support to directly access a device, evaluate any issues, and implement a solution. There are remote support software options for a wide range of computer devices (desktops, laptops, tablets, smartphones, servers, disk storage, printers) and operating systems (Windows, Linux, macOS, iOS, Android).

There are two types of remote support software. Unattended remote support is implemented using apps that are installed on remote devices which eliminates the need for the presence of an end-user when accessing a device. Attended remote support is driven by a user request for assistance and does not require prior setup.

Remote support software is related to Remote Desktop Software in that both categories access remote devices through the internet or an intranet. Remote support software differentiates itself by offering additional functionality and enhanced features. It often integrates with Remote Monitoring and Management Software offering a more comprehensive remote support solution. Remote support software complements and works well with Help Desk Software.

Remote support software capabilities are being increasingly enhanced through the use of IoT (Internet of Things), AI (Artificial Intelligence), and ML (Machine Learning).

Remote Support Software Features

Remote support software products will include many of the following features.

  • Permit unattended and attended access to a variety of computer devices and operating systems through the internet or an intranet
  • Perform troubleshooting, problem resolution, maintenance, and administrative tasks remotely
  • Remote monitoring, diagnostic tools, and alerts
  • Session recording and reporting
  • Multiple screen sharing
  • File sharing and transfer
  • Security, data encryption, and access management
  • User communication, chats, IM, screen annotations, pings, alerts
  • Centralized support, dashboards
  • Remote management of servers and workstations without having to initiate remote control
  • Remote Active Directory management
  • Integrations with remote management, help desk, and CRM software.
  • On-premises or cloud-based solutions

Remote Support Software Comparison

Consider the following when purchasing remote support software.

Scale: Both small businesses and large enterprises can benefit from remote support software. Select a product that can scale to your requirements. For example, it is more cost-effective for a small business to acquire a product whose fee structures support one-off or infrequent and low complexity troubleshooting than having to incur regular ongoing subscription charges. Larger entities with more complex and varied IT infrastructures will require extended remote support features and services.

Network Connectivity and Bandwidth: As this support requires internet or intranet connectivity, ensure that both uptime and network capacity are sufficient to support your standards for mission-critical remote support.

Hardware: Note that if a problem is related to a physical issue with the hardware, while the remote support software may be able to identify the problem, it will not be able to resolve it remotely.

Access, Privacy, and Security: Sharing a device remotely entails confidentiality and privacy risks. In addition to using the security and encryption features that remote support software vendors provide, implementing Endpoint Security Software can help minimize your risk.

Start a Remote Support software comparison

Pricing Information

Remote support software comes with a variety of pricing options including one-time licensing fees that are suitable for businesses that have their own data center and IT support, subscription pricing based on the number of users and devices for those businesses who desire a managed solution, and by the event/minute for those smaller organizations that have infrequent support needs. Depending on the features provided pricing begins around $10 a month per user/device. Remote support for enterprise-level businesses requires obtaining a vendor quote. Free trials are available.

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Frequently Asked Questions

What is remote computer support?

Remote support software / remote computer support enables system maintenance via an internet connection, making it easier to perform tasks that do not necessarily require physical presence or proximity. Technical issues can be addressed remotely, and routine tasks such as monitoring can be automated or viewed virtually.

Why use remote support software?

Two of the biggest pros of using remote support software are time and travel cost savings. This is especially important for businesses operating in multiple locations. Another perk: time and resources are saved by allowing access to troubled devices, even if users are not actively utilizing or attending to them.

Which operating systems allow for remote support?

In the past, one would have to worry about whether or not a remote support tool would work on their device based on its operating system. However, these days, there tends to be a remote support enablement tool for whichever device you use. This means that popular devices like Chromebooks or Microsoft products using Windows 10 have a variety of remote support software options of which to choose.