Remote Support Software
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Splashtop is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access. There are four packages to choose from – Splashtop…
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from…
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…
Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support. The vendor states connection is instantaneous, computers…
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better…
RPort remote management of IT infrastructure - free and open-sourceUsers can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface…
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites…
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While…
TeamViewer Pilot is a remote support tool that uses augmented reality technology. With 3D object tracking, spatial markers that “stick” to real-world objects, highlight things, and add text annotations assist repair and maintenance technicians, field service technicians, and household…
RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control…
FleetDeck is a Remote Desktop & Virtual Terminal solution, tailored to help techs securely manage large fleets of computers. FleetDeck features a custom progressive video codec specialized for Remote Desktop streaming. The vendor states this makes it particularly quick when remoting…
Heimdal™ Remote Desktop is a remote access and support solution that is compatible with well-known operating systems such as Windows, Mac, and Android. It supports the hosting of both agent-based and agentless sessions from the Heimdal™ Dashboard, allowing users to connect with customers…
SecureLink Customer Connect is a remote access platform built for technology vendors and service providers that provides a secure and enterprise-grade remote access connection into customer networks. With Customer Connect, vendors can meet their customers' security requirements for…
RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote…
TSplus Remote Access solution enables remote connections to desktops and apps from any device, at any time. It is presented as an alternative to Windows Terminal Server,RDS & Citrix, enabling users to start applications and hold Remote Desktop sessions from any device, anywhere.
What is Remote Support Software?
Remote support software connects to computer devices to perform troubleshooting, maintenance, and administrative tasks. It enables the resolution of technical issues without the need to have IT staff on-site for tech support. The software monitors systems and performs diagnostics remotely. It allows tech support to directly access a device, evaluate any issues, and implement a solution. There are remote support software options for a wide range of computer devices (desktops, laptops, tablets, smartphones, servers, disk storage, printers) and operating systems (Windows, Linux, macOS, iOS, Android).
There are two types of remote support software. Unattended remote support is implemented using apps that are installed on remote devices which eliminates the need for the presence of an end-user when accessing a device. Attended remote support is driven by a user request for assistance and does not require prior setup.
Remote support software is related to in that both categories access remote devices through the internet or an intranet. Remote support software differentiates itself by offering additional functionality and enhanced features. It often integrates with offering a more comprehensive remote support solution. Remote support software complements and works well with .
Remote Support Software Features
Remote support software products will include many of the following features.
- Permit unattended and attended access to a variety of computer devices and operating systems through the internet or an intranet
- Perform troubleshooting, problem resolution, maintenance, and administrative tasks remotely
- Remote monitoring, diagnostic tools, and alerts
- Session recording and reporting
- Multiple screen sharing
- File sharing and transfer
- Security, data encryption, and access management
- User communication, chats, IM, screen annotations, pings, alerts
- Centralized support, dashboards
- Remote management of servers and workstations without having to initiate remote control
- Remote Active Directory management
- Integrations with remote management, help desk, and CRM software.
- On-premises or cloud-based solutions
Remote Support Software Comparison
Consider the following when purchasing remote support software.
Scale: Both small businesses and large enterprises can benefit from remote support software. Select a product that can scale to your requirements. For example, it is more cost-effective for a small business to acquire a product whose fee structures support one-off or infrequent and low complexity troubleshooting than having to incur regular ongoing subscription charges. Larger entities with more complex and varied IT infrastructures will require extended remote support features and services.
Network Connectivity and Bandwidth: As this support requires internet or intranet connectivity, ensure that both uptime and network capacity are sufficient to support your standards for mission-critical remote support.
Hardware: Note that if a problem is related to a physical issue with the hardware, while the remote support software may be able to identify the problem, it will not be able to resolve it remotely.
Access, Privacy, and Security: Sharing a device remotely entails confidentiality and privacy risks. In addition to using the security and encryption features that remote support software vendors provide, implementing can help minimize your risk.
Remote support software comes with a variety of pricing options including one-time licensing fees that are suitable for businesses that have their own data center and IT support, subscription pricing based on the number of users and devices for those businesses who desire a managed solution, and by the event/minute for those smaller organizations that have infrequent support needs. Depending on the features provided pricing begins around $10 a month per user/device. Remote support for enterprise-level businesses requires obtaining a vendor quote. Free trials are available.