Remote Support Software

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Best Remote Support Software include:

Remote Support Software Overview

What is Remote Support Software?

Remote Support Software enables system maintenance via an internet connection, facilitating the execution of tasks that do not necessarily require physical presence or proximity. Technical issues can be addressed at a distance, and routine tasks like monitoring can be automated or viewed virtually. Some products in this category also facilitate diagnostics, reporting, and identity management. Time and resources are saved by allowing access to troubled devices, even if users are not actively utilizing or attending them.

Remote Support Features & Capabilities

* Secure, encrypted connection - leveraging current, compliant standards for the protection of assets and data.

* Access management - permission settings can be configured for administrator rights

* Control capabilities - full remote functionality to mirror on-site usage, including the ability to indicate information to attending users

* Reporting - IT can receive data about problems and the actions taken on any troubleshooting session

* File Transfer - Support should include the ability to load or retrieve files from devices.

Remote Support Software Comparison

How do you know which Remote Support Software you need?

Remote Support products will reflect the scale of support that you or your organizations require. If you need infrequent and low-impact troubleshooting sessions on just one or a small number of systems, a simple screen-share with a lightweight client will likely suffice, and many products fit this description. Larger entities with higher volumes of assets, varieties of software environments, and more complex troubleshooting requirements ought to consider services that provide unattended support functionality and dedicated technical resources with their offerings.

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Pricing

There are free-to-use Remote Support solutions that present a lot of overlap between typical Remote Desktop product features, but their scope of utility can be limited by capping off a low number of licensed uses. For paid products, expect to see either a flat monthly subscription model (which may include limits on maximum supported devices), a per-device license fee, or a dedicated technician fee.

Monthly billing rates range from $7 for smaller organizations to $200 for larger customers on a premier, marquee platform. On a per-device basis, the range seems thinner, around $30-40 per device. Dedicated technician fees run between $25-40 per agent.

Related Categories

Remote Support Products

(1-11 of 11) Sorted by Most Reviews

VNC Connect

29 reviews

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from…

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ISL Light

14 reviews

Customer Verified

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

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Splashtop Remote Support

7 reviews

Designed for MSPs, IT, and service providers to remotely support clients' computers and servers. Includes both unattended and attended access. Splashtop Remote Support Premium is designed for IT professionals and MSPs who need a solution combining remote control, alerts monitoring,…

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Goverlan Reach

2 reviews

The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.

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Splashtop SOS

1 review

Starting Price $17

Splashtop SOS is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access. There are three packages to choose from…

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Help Lightning

Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While…

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TeamViewer Pilot

TeamViewer Pilot is a remote support tool that uses augmented reality technology. With 3D object tracking, spatial markers that “stick” to real-world objects, highlight things, and add text annotations assist repair and maintenance technicians, field service technicians, and household…

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XRmeet

XRmeet is an augmented reality remote assistance and object detection software that provides self-service in installation, maintenance, and remote assistance. XRmeet provides solutions for industries in the automotive, oil and gas sector, manufacturing, utilities, and telecom sector.…

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Zoho Lens

Starting Price $13

Zoho Lens is a remote assistance solution using augmented reality.

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TeamViewer Frontline (Ubimax)

TeamViewer Frontline, based on technology acquired with Ubimax in July 2020, is a suite of Wearable Computing and Augmented Reality Solutions for the frontline workforce. The solution includes xPick order picking software, xMake assembly software, xInspect maintenance and inspection…

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RPort

RPort remote management of IT infrastructure - free and open-sourceUsers can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface…

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Frequently Asked Questions

What is remote computer support?

Remote support software / remote computer support enables system maintenance via an internet connection, making it easier to perform tasks that do not necessarily require physical presence or proximity. Technical issues can be addressed remotely, and routine tasks such as monitoring can be automated or viewed virtually.

Why use remote support software?

Two of the biggest pros of using remote support software are time and travel cost savings. This is especially important for businesses operating in multiple locations. Another perk: time and resources are saved by allowing access to troubled devices, even if users are not actively utilizing or attending to them.

Which operating systems allow for remote support?

In the past, one would have to worry about whether or not a remote support tool would work on their device based on its operating system. However, these days, there tends to be a remote support enablement tool for whichever device you use. This means that popular devices like Chromebooks or Microsoft products using Windows 10 have a variety of remote support software options of which to choose.