Overall Satisfaction with Groove
Groove allows sales teams to quickly assign contacts to templated outreach and quickly customize messaging/calls without losing track of prospects.
- Automates and speeds up blanket communications
- tracks activity and engagement
- Solid integrations Google and Salesforce
- rapid support response
- i've used groove for years and still don't understand the use case for Spaces
- Can be ocnfusing to sort through shared templates
- google and salesforce integrations
- activity tracking
- flows
- bucket value props for different categories of prospects
- add contacts to flows directly from salesforce
- Email tracking is highly convenient
Do you think Groove, a Clari company delivers good value for the price?
Not sure
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes
Using Groove
100 - sales, marketing
5 - not totally sure what this is asking but we have a handful of "groove captains" to lead new template and flow builds
- activity tracking
- engagement
- varied messaging for different audiences
- comparing template effectiveness
- speeding up call blitzes
- referencing past messaging campaigns to keep things fresh
- deeper understanding of engagement
- building flows based on specific regions
- building flows based on specific roles
Evaluating Groove and Competitors
Not Sure
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
n/a i'm not a decision-maker
n/a i'm not a decision-maker
Groove Implementation
Groove Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
n/a not a decision maker
Yes - yes an update caused a glitch with Google calendar that was fixed in a reasonable amount of time
yes an update caused a glitch with Google calendar that was fixed in a reasonable amount of time
Using Groove
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- building flows
- assigning contacts to flows
- tracking engagement through the browser plugin
- auditing templates
- figuring out which contacts have completed flows
- overall notes for contacts and accounts integrating into salesforce