Email Management Software

Email Management Software Overview

Email management software is a technology tool that connects to your email inbox. It sorts and organizes email, can manage multiple accounts, and helps businesses respond to customers and partners quickly. Companies use this kind of software to filter sensitive information and send automated responses to prioritized channels.

Email management software frequently uses artificial intelligence (AI) technology to handle large volumes of email and improve the customer service experience. In a competitive business world, the more important the email, the more critical fast responses become.

A good email management software platform facilitates communication and workflows, preventing crucial communications from being lost or delayed.

These tools can be purchased stand-alone but are usually connected to CRMs, email marketing software, and IT management products as apps or modules. Automated response features can help track customer information, campaign feedback, service desk communications, and improve overall communication. Email management tools can also be components within or addons to office suites.

Top Rated Email Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Email Management Products

(1-25 of 27) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Groove
Customer Verified
Top Rated

Groove is a sales productivity platform that aims to enable revenue leaders to boost revenue-per-rep across every division of the enterprise. Groove automates administrative tasks and makes Salesforce easier to access and update from everywhere a seller works – in the office, at…

Adobe Campaign

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Key Features

  • Dynamic content (84)
    90%
    9.0
  • Email deliverability reporting (135)
    89%
    8.9
  • List management (84)
    85%
    8.5
Cirrus Insight

Cirrus Insight integrates Salesforce with Gmail, Google Calendar, and Google Contacts. Instantly View Contextual Salesforce Information in Your Inbox. Save Emails & Attachments to Salesforce with a Click. Sync Your Google & Salesforce Calendars. Create & Edit Salesforce Records…

Front

Front is a communication hub that helps businesses keep the human touch in every interaction.

NetDocuments

NetDocuments is a document management solution from the company of the same name in Lehi, Utah.

Gmelius

Gmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like…

Key Features

  • Notifications (5)
    86%
    8.6
  • Search (5)
    74%
    7.4
  • Workflow Automation (5)
    72%
    7.2
Zoho Mail

Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

Hiver

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you…

Vivaldi

Vivaldi is a web browser that is free to use, but that includes a customizable interface, tab tiling and web panels as organizational elements, email management features, and an integrated calendar, to make it a task and work organization solution. It is developed by Vivaldi Technologies…

SaneBox

SaneBox helps clean up your inbox and management messages.

Mailbutler

Mailbutler is a personal assistant for sales emails, designed to make users more efficient and productive. It adds a wide range of features to Apple Mail and Gmail while working in their native interface.

Titan

Titan is a customer-centric email suite created specifically for professionals and small business owners, with features designed to enable deeper, more meaningful relationships with customers.With features such as Email templates, the ability to Schedule sends, Follow-up reminders,…

Missive

Missive is an app for collaborative email and threaded group chat used by teams, from the small company of the same name in Quebec.

Shift

Presented as a web browser for work, Shift serves as a workstation for the user's digital workflow, a centralized hub for all email accounts, web apps, calendars, and to-do lists. Shift helps the user to manage a workflow more efficiently and to achieve productivity goals.

SendFox

A tool to automatically send customized emails to subscribers, followers, and fans. SendFox is an email marketing tool designed specifically for content creators that lets users compose and send unlimited customized emails. SendFox combines automation and customization to help…

Emailgistics

Emailgistics provides a shared mailbox management solution for Microsoft Office 365.

BlueMail

BlueMail provides an email service in an unified account package.

InMoat

InMoat's AI-Powered Smart Filtering technology integrates directly with your existing Gmail and Outlook account.

500mail by 500apps

500mail is an email software that provides secured, encrypted and ad-free emails service for both individuals and businesses. It is an email software that provides unlimited mailboxes and can create multiple domains using IMAP and POP email authentication protocols. 500mail can be…

em Client

eM Client is a email client for Windows and macOS from the company of the same name in Prague, boasting a clean and easy-to-use interface, and features for calendars, tasks, contacts, notes, and chat. It provides support for major services (including Gmail, Exchange, iCloud, and…

SaasLabs Helpwise

Helpwise is a shared inbox software for collaboration between teams and customer service.

Boomerang Commerce CommerceIQ

Boomerang Commerce headquartered in Mountain View offers CommerceIQ, an intelligent pricing optimization platform built to spot and take automated actions to capture sales opportunities and plug revenue leakage.

MDaemon Email Server

MDaemon Technologies develops Windows-based email, email security, Outlook collaboration, and network fax management products for small-to-medium businesses worldwide. Their products include the MDaemon Email Server messaging and collaboration solution, and the MDaemon Private Cloud…

Superhuman

Superhuman for Business is an email management solution that helps to enhance team collaboration and help users maintain focus. Some features include timed sent, Unsend, conversation snooze, support for offline actions, Gmail shortcuts, etc.

Wavebox

Wavebox is a productivity browser built to support fast and efficient working across daily web apps and websites. Built on Chromium, Wavebox works like Chrome & Edge, but boasts features needed to master today's complex web environments: Replace browser tab chaos with organized…

Learn More About Email Management Software

What is Email Management Software?

Email management software is a technology tool that connects to your email inbox. It sorts and organizes email, can manage multiple accounts, and helps businesses respond to customers and partners quickly. Companies use this kind of software to filter sensitive information and send automated responses to prioritized channels.

Email management software frequently uses artificial intelligence (AI) technology to handle large volumes of email and improve the customer service experience. In a competitive business world, the more important the email, the more critical fast responses become.

A good email management software platform facilitates communication and workflows, preventing crucial communications from being lost or delayed.

These tools can be purchased stand-alone but are usually connected to CRMs, email marketing software, and IT management products as apps or modules. Automated response features can help track customer information, campaign feedback, service desk communications, and improve overall communication. Email management tools can also be components within or addons to office suites.

Email Management Software Features

Common email management software features include:

  • Advanced search
  • Analytics/reporting
  • Archiving and retention
  • Automated follow-ups
  • Backup/recovery
  • Batched delivery
  • Data security
  • Digest of blocked emails
  • Email folders/filters
  • Email monitoring
  • Email signature(s)
  • Inbox snooze
  • Integrate across multiple email clients and systems
  • Manage multiple inboxes
  • Meeting scheduler
  • Mobile access
  • Reminders
  • Routing/response management
  • Scheduled/delayed response
  • Spam filtering
  • Task Lists
  • Templates
  • Unsubscribe
  • Workflow automation

Email Management Software Comparison

Email management software tools range in features and price for small, mid-market, and enterprise organizations. There are some options for individuals as well. Pricing typically increases with more features and complexity.

When purchasing email management software, evaluate the volume of email you need to manage--now and in the future. Are you looking for a comprehensive solution that integrates with your CRM or other software? Do you need to set up a system to route emails containing sensitive data? Or do you just need to organize your office email?

Consider also the ease of migration, integration with your current apps and modules, and the learning curve of the new product. How seamless is the data sync across platforms? What capabilities and customization options are included? Also, decide whether you need a desktop installation or a web-based solution.

When considering budget, also remember to examine options that offer room to grow and the customer support you will need. Some vendors have storage limitations and charge extra for training, tech support, and added space.

Pricing Information

Pricing varies widely, depending on the functionality required, integrations involved, and the number of accounts managed. Vendors typically offer freemium plans or free trials for individual and small business solutions.

Paid options begin at around $9/mo for entry-level and range to $79/mo per account for small to mid-market levels. Contact enterprise vendors to request a demo and specific pricing information.

Related Categories

Frequently Asked Questions

What does email management software do?

Email management software makes it easier to categorize and search email information and quickly respond to clients and team members. It can help manage high-volume email, eliminate spam, send auto-responses and use artificial intelligence to analyze habits and protect sensitive data. Email management software is often combined with other business management tools.

What are the benefits of using email management software?

Email management software saves time and money and helps businesses improve customer service. It can increase productivity, automate responses, and filter unimportant emails--reducing distractions and errors. It can also enhance the security of sensitive data and communications.

What are the best email management software products?

How much does email management software cost?

Vendors typically offer free versions or free trials for individual and small business solutions. Paid options begin at around $9/mo for entry-level and range to $79/mo for mid-market. Contact enterprise vendors for a custom demo or quote.