Guru is absolutely integral to our operations!
October 03, 2023
Guru is absolutely integral to our operations!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru is our knowledge management tool and it is extremely helpful in the support organization. It's used to organize our support topics for quick reference by our support team and wider team for general knowledge. The content stored in Guru is both to support our end users, but we also use it to outline internal processes and information and updates as well.
- Knowledge management
- Support information storage
- Internal information organization
- Ability to search more easily
- Ability to change colour scheme/feeling
- Ability to be branded with our company brand
- Ability to store information
- Ability to organize information
- Ability to create unique types of cards
- It's used by our entire support team
- Used daily
- Used by teams outside of support as well
- Ability to provide quick reference
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes