GURU in Corporate Workplaces
October 05, 2023
GURU in Corporate Workplaces
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
I need to utilize GURU for every client I assist within my company. I utilize multiple GURU cards for a single client at times as well. For my company specifically, I would not have direction on troubleshooting issues without the utilization of GURU. My company covers such a broad spectrum of troubleshooting, it is hard to memorize every single step of varying issues. Having GURU as a resource allows me to navigate multiple issues and resolutions for a vast audience. A specific feature that sticks out to me that I appreciate is the linking of relating Guru Cards on the bottom of the GURU card I have open. For example, I can be using a GURU card to help me turn on Bluetooth on a specialty device, then there is an attaching GURU card link on the bottom that will direct me to another card to pair devices via Bluetooth. This allows me to promptly walk a client through multiple steps/cards, without having to search for each GURU card individually.
- Links relating GURU cards at the bottom of the page
- The ability to leave a comment for card editors to address
- Categories and Sub-Categories helps narrow down what I am looking for
- Being able to comment on a specific step on the card instead of only being able to comment on the cards entirety.
- Adding in more specific keyword features.
- Organization
- Links to correlating GURU cards
- The ability to comment on the card for the editors
- First call resolutions
- The ability for a caller to receive all the same information as we utilize the same GURU cards with the company
- Functionality, easy to use which creates a quicker resolution time
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes