Best Product at the Best Price
April 16, 2024
Best Product at the Best Price
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching included:
- How the content was organized
- Difficulty for the end users to find knowledge articles
- Lack of analytics and reporting
- Inability to know when articles needed to be reviewed and to have an approval process
- How the content was organized
- Difficulty for the end users to find knowledge articles
- Lack of analytics and reporting
- Inability to know when articles needed to be reviewed and to have an approval process
- Search/Answers - The search bar is super powerful and users are given answers to their questions within seconds thanks to their AI feature
- Organization - Leveraging Guru's collection hierarchy and user access, we are able to easily organize our content for the right audience
- Chrome Extension - Having the option to use the extension instead of the Web App allows the users to gain access to knowledge without sacrificing screen space
- MS Teams Integration - This integration needs to be comparable to the integration with Slack
- Unknown - We just launched so we don't have the data to provide yet. We expect to see a positive ROI at the end of the year as we track the efficiency of our support staff before/after Guru.
- Bloomfire and Document360
All of these vendors have similar functionality but Guru did a few things better in the evaluation. Guru's pricing was considerably favorable against the others. Guru's Chrome extension was the only extension available between all 3. Guru's out of the box solution made it very easy to setup and did not require any custom build.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes