How important is Guru?
April 29, 2024
How important is Guru?
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru as our daily product knowledge tool. Often cases this involves how we handle account issues and processes on how we edit invoices and relisting/removing vehicles on our Car Rental platform. We use Guru on a daily basis to avoid wrong processes as it is critical to the business and we may lose profit. Guru has been really convenient to use, we just need to be specific on finding categorized titles within the site. It also shows who edited certain articles and you can also comment on each articles. This helps in improving each articles. The dates are also shown when certain articles are updated, helping the users see if there are particular changes on the articles.
- Helps with organizing articles with specific titles
- Serves as a knowledge base tool to businesses
- Highlights specific dates and hyperlinks related articles
- Searching for the correct article are sometimes hard as the text search bar isn't precise. You need to input specifics for it to recognize the article you are looking for
- Categorization should be more detailed
- Comments should be added not on the articles itself but on the categories as well
- As long as people are detailed on the articles, people less likely commit mistakes when it comes to processes as this is business critical and affects the business' profits.
- Negative impact only involves when there are confusion within certain articles but this is not a problem within Guru but with the people making certain articles and sorting out on the correct category.
- Guru helps as well with categorization and this is to avoid information overload.
Guru works well with these applications, as these are mainly tools we use on a daily basis within our company. We use Kustomer for the customer's information and UJET to receive calls. We use Guru for our knowledge based processes. We use zendesk for team discussions and certain processes as well within the business.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes