great automated data collection.
December 03, 2022
great automated data collection.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Heap
We use Heap to automatically collect data on our customer behaviour and try to understand the users and their journey. We try to intercept potential problems a user might stumble upon this way.
- automatically gather data on behaviour of your users.
- setup without needing people from engineering.
- useful dashboards generation.
- could be a little rough to get the hang of without some computer science background some times.
- a lot of configuration is good, but also overwhelming, perhaps it can be put away in some advanced setting or so, just thinking out loud
It seemed Heap was better for our company as it seems it lets us zoom in more on the information we want.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes
Using Heap
4 - mostly marketing uses heap at this moment
- automatically collect data
- being able to focuse on where to improve A vs B