Overall Satisfaction with Hootsuite
I used Hootsuite primarily to schedule and organize social media posts across networks, especially focusing on auto-queueing posts long-term, and auto-posting from various sources (blogs, podcasts, etc).
- Scheduling
- Auto-posting
- Auto-scheduling
- Bloated toolset
- Expensive
- Too focused on large-scale marketing use-cases
- Outperformed by smaller competitors with lower prices
- Cost a small fortune
- Good at a few, mostly organization and scheduling-related tasks
Do you think Hootsuite delivers good value for the price?
No
Are you happy with Hootsuite's feature set?
No
Did Hootsuite live up to sales and marketing promises?
No
Did implementation of Hootsuite go as expected?
Yes
Would you buy Hootsuite again?
No
Hootsuite Feature Ratings
Hootsuite ROI and Support
For a long while, Hootsuite allowed me to keep track of activity across my various social media accounts on multiple platforms, and that was worth the investment because of how much I could automate and handle in one place. That value-proposition diminished when their prices increased and they refocused on serving larger clients, but it was still a pretty solid service until that change.
I didn't personally find many of Hootsuite's customer service-related tools useful, beyond being able to see all the responses to my various accounts in one place, and using canned responses for some types of interaction. That said, I suspect folks with more rapid-fire needs in that department would have a different experience from mine.
- No Training