Overall Satisfaction with Hootsuite Pro
- Social publishing - Posting to your social profiles is easy and straightforward.
- Analytics - Their graph builders are very attractive and easily exported for reports.
- Dashboard- It's great to see everything in one place to keep up with your audience.
- Mobile App - It has mostly the functionality that their desktop site has which is uncommon in social CRM apps in my experience.
- Customer Service - They need to have better communication channels for their users. Having to rely on their Twitter handle for answers is not sufficient.
- Customers - Easy to keep a conversation with our social following.
- Social Following - Easy to keep track of our social following through the use of the analytics tools.
- Social Influence - Keeping up with our conversations improves our overall influence score.