Overall Satisfaction with Hootsuite
I used HootSuite Pro in two different capacities. First as a very passive user when an agency we worked with brought it to us. After not finding much use other than scheduling a few Twitter updates, I was ready to end our contract. I reached out to HootSuite directly and quickly changed my tune. Once the agency was cut out of the equation I found the tools available were great. I could publish content to various social channels, review analytics and a monthly call with my very helpful account rep kept me up-to-date on the latest additions. I quickly found myself doing all my engagement via HootSuite. It was a one-stop shopping experience that allowed me to post, respond, and review social activity. Keyword and hashtag searches were easy to set up for both Twitter and Instagram and if I ever had a concern my rep was addressing it ASAP. Now that I don't use it at my new role I realize how helpful their tools were. While it is not the prettiest layout on the market it is effective. The mobile app also came in handy when out in the real world and not near a computer.
- Publishing and scheduling social posts.
- Continuing to build and add new apps that make life easier.
- Unlimited analytics made for a numbers man dream. Creating and exporting reports was easy.
- Great account rep, always attentive to my needs.
- My only real concern is that some apps they provide require signing up and pay for the services. I felt that if it was being made available to me via Hootsuite which is already paid for then there should not be additional costs. I realize that this probably would drive the price up dramatically but still a bit disappointing seeing a new toy but not being able to touch it.
- It's not much to look at, drab grey and black. Could be a bit more aesthetically pleasing.
- Increased employee efficiency
- Better and more timely customer service
- Ability to create and share reports with senior management in a nice package
Much easier to use. Salesforce is great for data but can be overwhelming.
Do you think Hootsuite delivers good value for the price?
Yes
Are you happy with Hootsuite's feature set?
Yes
Did Hootsuite live up to sales and marketing promises?
Yes
Did implementation of Hootsuite go as expected?
Yes
Would you buy Hootsuite again?
Yes
Hootsuite Feature Ratings
Hootsuite Customer Engagement and Support
For me, it was a great way to centralize all of our outbound messaging, but also really keep tight tabs on all my inbound messaging. I was able to see in one place messages we received, mentions we received, hashtags used, and it was all in neat stacks that were easy to read and sort. One log in got you all the info you needed. Plus you could respond right there in Hootsuite.
Hootsuite's support team was very helpful, they scheduled regular calls, they kept you informed on new tools rolling out, and were always easy to get a hold of. Implementation was very easy and the help center and training resources were easy to access and easy to use. They didn't over complicate things and everything was clearly labeled without insane amounts of jumping around from topic to topic to find what you needed.
Using Hootsuite
3 - Marketing, Social Media, PR
- Posting
- Monitoring
- Centralization of tools
- Standard use
Evaluating Hootsuite and Competitors
- Price
- Product Features
- Product Usability
Product features. We looked for the tool that was going to be feature-rich with little to no ramp up time. Turnkey was important.
I wouldn't, we made the right decision at the time.
Hootsuite Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
They set up calls for the first few months to check-in and see how things were going. They were responsive and always brought up the new tools they were rolling out.
Using Hootsuite
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Social Posting
- Adding new streams for monitoring
- Analytics reports
- None, I found it really easy to use.
Yes - It came in handy on several occasions when facts changed, or I needed to address a customer service issue and was not near a computer.