Overall Satisfaction with Hotjar
I currently use Hotjar to get real customer insight and data and to be able to understand our customers pain points and frictions. Using the insight gathered from Hotjar I am able to define my roadmap and strategy for A/B testing. It is used across several departments in the business for example the product teams, marketing, digital and development.
- Quick customer insight
- Ease of use
- Continously improving the features of the software
- Would be great if you could schedule polls/surveys to go live
- Be able to QA poll and surveys on your IP
- Ease of set up
- Ability to get customer feedback instantly
- Increased importance of areas of focus based on customer feedback
- Allows us to always put our customers first
- Clear strategy roadmap definition
- SessionCam and FullStory
Several more features when viewing session replays on Hotjar that make session replay analysis so easy to not only tl share but analyse to.
Do you think Hotjar delivers good value for the price?
Yes
Are you happy with Hotjar's feature set?
Yes
Did Hotjar live up to sales and marketing promises?
Yes
Did implementation of Hotjar go as expected?
Yes
Would you buy Hotjar again?
Yes
Evaluating Hotjar and Competitors
- Product Features
- Product Usability
- Product Reputation
Features of Hotjar are extremely important and the offering of the tool. Being able to use and make the most of the tool is the most important factor.
Hotjar Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No as not required, tool is so easy to use and self serve.
Introduced a new feature which honestly was not ideal, made exports hard. I raised this with the support team and instantly it was reverted! Was so glad feedback was taken on board it always is with the Hotjar support team.
Using Hotjar
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Quick set up
- Instant real time data
- Quick analysis/overview done by the tool