Customer Experience at Ease!!
May 03, 2024
Customer Experience at Ease!!
Score 8 out of 10
Vetted Review
Verified User
Software Version
CoreCX
Overall Satisfaction with InMoment XI Platform
It helped our vussi ess in conducting customer experience surveys by generating random surveys at the point of sale. It helped us track various parameters of customer experience such as quality of service and speed of service. It also provides insights in terms of consumer behaviour and helo create better SOP to help bussines.
- Data Concilations
- Tracking realtime surveys
- Gain consumer insights
- Difficult to extract old data.
- UI could be improved.
- More filters should be applied to track data
- Helped us improve product quality by 3%
- Improve speed of service by 13%
- Gain more customer insights with less manpower.
Do you think InMoment XI Platform delivers good value for the price?
Yes
Are you happy with InMoment XI Platform's feature set?
Yes
Did InMoment XI Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of InMoment XI Platform go as expected?
Yes
Would you buy InMoment XI Platform again?
Yes