Khoros is easy to use and has lots of helpful features
March 02, 2021
Khoros is easy to use and has lots of helpful features
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
- Intelligence
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
We use Khoros Marketing (Formerly Spredfast + Lithium) in several ways, including daily publishing, content scheduling, and for insights and intelligence. The team I work on relies on the product on a daily basis. Our team primarily uses it, but other departments across the company, including CX, have a use for it as well. This software allows us to successfully schedule content and pull insights.
- Great customer service --always a quick response from someone happy to help!
- Great team development from success managers--we are always in the loop about new products and features and given the opportunity to learn about new products.
- I would love to see further growth in the intelligence platform.
- Mobile access can be a bit tough and the app can be a little glitchy.
- Improved management of organic campaigns
- Improved intelligence and insight
My team has been able to internally align strategy through Khoros Marketing (Formerly Spredfast + Lithium). We've been able to build out a content calendar for internal socialization and planning as well as building out team plans in order to group similar content together over time.
Although my team doesn't handle CX responsibilities, we have been able to use Khoros Marketing (Formerly Spredfast + Lithium) to react in real time and minimize risk. New features, such as pause publishing, have been helpful in an unprecedented time and have allowed us to quickly react to pause when our voice is not needed.
Do you think Khoros Marketing delivers good value for the price?
Not sure
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
Yes